Frequently Asked Questions

Troubleshooting (4)

Unfortunately we do not offer phone support. We’re a small company with limited resources, and we’re much better equipped to respond to your questions via this ticketing system and our FAQ page on our website. The folks replying to your questions are the same people who actually built and maintain Mitzvites so we’ll do our best to get you an answer as quickly as we can.

To remove the black bars from your photo, click “Change Photo” and then click “Edit Your Current Photo“. Then drag the outside corners of the photo sizer box inside the black lines on your photo. When you have the box where you would like, click the blue “Done” button. Be sure to save your work by clicking the purple “Save My Work” disc icon from the toolbar menu or clicking the pink “Save and Next” button on the lower right side of your account. Once you have done this, click “Preview” and your image should be there, just the way you cropped it.

  1. If you do not see your Invitation or Save the Date email in your inbox, please check your spam folder to make sure that it was not filtered by your email client.
    • If it was, move the email to your inbox and add “shalom@mitzvites.com” to your address book to ensure you will not miss another email from Mitzvites.
  2. Mitzvites works tirelessly to make sure our emails are delivered to the inboxes of hundreds of different email services your guests can choose from. It is impossible to guarantee 100% delivery rates so you may have a few guests that have to look in their spam folders to find your invitation.

Unfortunately Yahoo! and Outlook have special deals with Facebook that allows them to be one of the very few companies that can import email addresses from Facebook friends, but they are not allowed to export those addresses outside of their system.

  1. If Facebook ever changes this policy, we will investigate adding this functionality to our roadmap.
Category: Troubleshooting

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